Living Energy
AI-powered voice tech transforming restaurant reservations and customer service.
Core Idea Discovery
User Stories/Journey Mapping
Graphic Interface
MVP Build
- REGION USA
- INDUSTRY Customer Service
- PEOPLE INVOLVED 4
The Problem
Restaurant operators are overwhelmed. They juggle multiple tools, handle nonstop calls, and try to manage special requests, while also keeping the kitchen running. Most rely on a single reservation system and don’t have time to manage calls efficiently, let alone log details or handle after-hours inquiries.
Customers are stuck waiting during peak hours or trying to call during off hours. They often can’t ask about menu details, allergy handling, or make changes to bookings without speaking to someone.
Operators want less chaos. Customers want fast, clear answers. The current system fails both.
The Solution
We partnered with Living Energy to design and build a full-stack, AI-powered MVP that automates phone-based bookings and streamlines restaurant operations through a single, scalable platform.
Built using our 4-Step MVP Framework, the platform integrates with SevenRooms and provides an AI-powered voice layer that handles incoming calls, processes reservations, and syncs everything in real time, without the staff needing to pick up the phone.
Key MVP Features
Voice AI Assistant (Twilio + OpenAI)
→ Handles inbound calls in English and Chinese
→ Books tables, answers FAQs, manages special requests
→ Syncs directly with SevenRooms in real time
→ Converts speech to text and logs interactions
Unified Operator Dashboard
→ Centralized reservation view synced with SevenRooms
→ Includes searchable call logs and AI-generated transcripts
→ Optimized for mobile/tablet use (iPad-friendly)
Call Tracking + Transcripts
→ Records caller details, timestamps, and booking outcomes
→ Provides context for follow-up and support
→ Helps operators stay on top of peak-hour demand
SMS Confirmation for Customers
→ Sends automated confirmation with table details
→ Ensures customers get clear booking records instantly
Impact
Living Energy is already testing with early restaurant partners and seeing strong results.
➔ AI now handles 24/7 bookings, even during off hours
➔ Operators save time and reduce missed calls during rush periods
➔ Customers receive faster service and more accurate confirmations
➔ Restaurants report smoother operations and fewer manual handoffs
The MVP is actively helping restaurants boost efficiency, reduce staff workload, and improve customer service, all without rebuilding their current systems.
Feedback from the founder
Founder feedback speaks louder than any case study
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