Do Startups Really Need a CTO? Here’s What Every Founder Should Know
Having the right people in the right roles from the start can save you from expensive detours, technical debt, or scaling...
For founders who are still researching an idea, this perspective can be particularly useful. You do not need to be actively fundraising to ask the same questions an investor would ask. In fact, doing so early can help you decide whether an idea deserves further investment, what should be validated first, and what evidence you need before committing significant resources to product development.
Investors at the earliest stages rarely have enough data to determine whether a startup will succeed. Instead, they evaluate a combination of the market opportunity, the problem being solved, the proposed solution, the team, the business model, and the evidence available so far.
In this guide, we will look at these areas from a founder’s perspective and explain what you can research and validate before your product reaches the market.
The amount of evidence available to an investor depends heavily on the stage of the company. A startup with several years of revenue can be evaluated using financial performance, retention, customer acquisition costs, and other established metrics. A founder at the idea or pre-launch stage has far less historical data.
This does not mean there is nothing to evaluate. Instead, the questions shift toward the quality of the opportunity and the evidence supporting the founder’s assumptions.
A useful way to group these questions is into three areas:
At this stage, uncertainty is unavoidable. What matters is whether the founders understand where that uncertainty exists and have a sensible process for reducing it.
This is also why startup validation should begin before significant resources are committed to development. The objective is not to prove that every assumption is correct, but to identify which assumptions could undermine the business if they turn out to be wrong.
Founders often think investors need to see more product. In practice, what matters is what the product helps you prove: that the problem is real, customers care, and the business has room to grow. CEO, Asper Brothers Let's Build Your MVP
Most startup ideas begin with an observed problem, but the existence of a problem does not automatically create a business opportunity. The problem needs to matter enough for a specific group of customers to change their behavior, adopt a new solution, or pay to make it disappear.
Consider a workflow that requires an employee to manually transfer information between two systems once a month. It is inefficient, but the inconvenience alone may not justify purchasing another piece of software. The same workflow occurring hundreds of times per day, causing errors and requiring several employees to manage it, represents a very different economic problem.
When evaluating the problem, investors may want to understand:
These are useful questions for founders long before fundraising begins.
Customer interviews are an obvious starting point, but they should not be treated as a simple exercise in asking whether someone likes your idea. The objective is to understand existing behavior.
Look at current workflows, tools customers already pay for, manual workarounds, competitor reviews, spreadsheets, internal processes, and the people involved in solving the problem today.
A statement such as “I would probably use something like that” provides limited evidence. Discovering that several companies employ people specifically to manage the problem, pay for an inadequate existing solution, or have built their own workaround tells you considerably more.
Once the problem appears meaningful, the next question is whether enough customers experience it to support the type of company you want to build.
Founders often begin market analysis with broad industry statistics. A pitch deck might state that the global healthcare software market is worth billions of dollars, for example. While this provides context, it says relatively little about the portion of that market a new company could realistically address.
A bottom-up analysis is usually more informative. Instead of starting with an entire industry, define the initial customer segment and estimate the opportunity from there.
For example, a founder might identify independent physiotherapy clinics with 5–20 employees as the initial segment and then research:
This produces a more useful view of the initial market than simply taking a small percentage of a multibillion-dollar industry.
Market analysis often uses three related concepts:
These estimates will inevitably contain assumptions. Their value comes from making those assumptions explicit and connecting them to actual customers rather than producing the largest possible number for a pitch deck.
A clearly defined initial market also makes subsequent product decisions easier. Trying to design a solution for “all small businesses” usually creates conflicting requirements. Designing around a well-understood problem for a specific customer group gives the team much clearer boundaries.
Knowing the market is not the same as understanding the customer. This distinction becomes particularly important in B2B software, where several people may be involved in adopting the same product.
An employee might be the daily user, a department manager might administer the product, a director might champion the purchase, and a CFO might ultimately approve the budget. Each person has different motivations and concerns.
Before defining the product in detail, founders should understand:
These distinctions affect positioning, pricing, sales, and product design. They also determine which workflows should receive the most attention when the first version of the product is planned.
Mapping these relationships can be easier when they are considered as part of the complete customer experience. Our guide to customer journey mapping for startups explains how to connect customer research with the workflows a digital product needs to support.
A solution does not need dozens of features to be compelling. It does, however, need to create enough value for customers to change what they are currently doing.
This is where understanding existing alternatives becomes important. Customers may already use another SaaS platform, a spreadsheet, email, an agency, an internal employee, or a combination of several tools.
A useful early value proposition should therefore identify four things:
The focus should be on the outcome rather than the software itself. A recruiter may not need another AI-powered dashboard, but reducing the time required to screen hundreds of candidates could have clear value. A property manager may not be searching for another SaaS platform, but reducing the number of maintenance requests handled manually could solve a measurable operational problem.
If the value proposition remains difficult to explain without listing features, further customer and problem research may be more useful than expanding the product specification.
Traction is often associated with revenue, but early-stage evidence exists well before a company reaches that point.
The important distinction is between evidence of interest and evidence of behavior. Website traffic, social media engagement, and waitlist registrations can provide useful information, but they do not necessarily demonstrate that customers will adopt or pay for the product.
Depending on the stage of the startup, evidence might include:
The strength of each signal depends on what the founder is trying to prove.
For example, 10,000 landing-page visitors may demonstrate that a campaign can generate attention. It does not necessarily prove that the target customer has a sufficiently important problem. Ten companies agreeing to test a solution to a specific operational problem may provide stronger evidence for that particular assumption, even though the absolute number is much smaller.
The same principle applies once a first product is released. MVP testing should be designed around specific hypotheses and behaviors rather than simply measuring how many people have seen or registered for the product.
At the idea or pre-launch stage, nobody should expect a founder to know the exact economics of a business that does not yet exist. Investors can, however, examine whether the proposed model is internally coherent.
Founders should have hypotheses around several basic questions:
Pricing research can begin earlier than many founders expect. Customer interviews can explore current spending, budgets, purchasing processes, and the economic consequences of the problem.
The purpose is not to predict future unit economics with artificial precision. It is to identify potential contradictions early. A product can solve a real problem and still be difficult to turn into a sustainable business if customers are unwilling to pay enough to support the cost of acquiring and serving them.
A startup rarely operates without competition, even when no other company offers exactly the same product.
From the customer’s perspective, the relevant alternative may be another software platform, but it could equally be a spreadsheet, email, WhatsApp, an agency, an internal employee, a legacy system, or simply accepting the problem.
This means competitive research should go beyond creating a table comparing product features.
A useful competitive analysis should explore:
This can reveal something more important than a feature gap: the reason customers might actually switch.
It can also expose uncomfortable but useful information. If the current solution takes 20 minutes per month, costs almost nothing, and customers are satisfied with it, replacing that workflow may be harder than the founder initially assumed.
At an early stage, investors are evaluating people as much as the product because much of the original plan will inevitably change.
Relevant signals vary between businesses, but they may include domain expertise, technical knowledge, commercial experience, access to customers, previous product experience, speed of learning, and direct exposure to the problem.
For a non-technical founder, the absence of an in-house CTO does not prevent meaningful progress before development begins. Customer discovery, market research, competitor analysis, workflow mapping, pricing research, prototype testing, and early sales conversations can all happen before a production application exists.
The technical challenge becomes more important when the business assumptions need to be translated into an actual product. At that point, the objective should be to define what needs to be built, which workflows matter, what should be tested, and which technical decisions are necessary now rather than several years in the future.
A structured MVP Blueprint can help translate this research into core features, user flows, and technical direction without turning every possible future requirement into part of the initial scope.
One of the most useful things investors can observe in an early-stage company is how the founders make decisions when information is incomplete.
Consider a team that begins development with a list of 35 features and spends nine months implementing them before showing the product to customers. The team may execute the specification perfectly and still discover that one of its fundamental assumptions was wrong.
An alternative process starts by identifying the assumptions with the greatest potential to invalidate the business. Some can be tested through interviews or market research, others through prototypes, and others require a functioning product and real user behavior.
The resulting process looks roughly like this:
Assumption → Test → Evidence → Decision → Next Test
This approach does not eliminate startup risk. It helps founders spend resources on the uncertainties that matter rather than treating every possible feature as equally important.
By this point, the connection between investor evaluation and product strategy becomes clearer. Many of the questions an investor may eventually ask are the same questions that can help a founder decide whether and what to build.
| Area | What you need to understand | Possible validation method |
|---|---|---|
| Problem | Is it real, frequent, and important? | Interviews, workflow research |
| Customer | Who experiences it most strongly? | ICP research, interviews |
| Current alternative | How is the problem solved today? | Interviews, competitor research |
| Value proposition | Why would customers switch? | Interviews, landing page, prototype |
| Demand | Will customers actually try the solution? | Waitlist, prototype tests, design partners |
| Willingness to pay | Is there commercial value? | Pricing interviews, pre-sales |
| Core workflow | What must the product enable? | Prototyping, journey mapping |
| Business model | Could the economics make sense? | Market and pricing research |
| Critical assumption | What could invalidate the idea? | Targeted experiment |
| Success criteria | What evidence justifies further investment? | Defined metrics and hypotheses |
Not every question needs to be fully answered before development. In many startups, certain assumptions can only be tested once customers interact with a functioning product.
The key is knowing the difference.
Research should resolve questions that do not require software. Product development should be used when software is genuinely necessary to obtain the next piece of evidence.
Understanding what investors evaluate can also help you make better decisions about your MVP. If raising capital is one of your goals, the first version of your product should do more than demonstrate that your idea can be turned into software. It can become a tool for collecting evidence around the same areas investors will eventually examine: customer demand, real-world usage, willingness to pay, retention, and the value your solution creates.
The exact scope will depend on which assumptions are most important for your business. Rather than trying to build a complete product, consider what your MVP needs to help you demonstrate:
This does not mean adding features simply because they might look impressive in an investor demo. The opposite is usually more useful: use everything you have learned about the market, customers, business model, and investor expectations to narrow the scope around the evidence that matters most. If fundraising is part of your roadmap, a focused MVP can help turn assumptions into measurable results and give future investor conversations a stronger foundation. Our guide on how to define MVP scope explains how to translate these priorities into a practical first version of your product.
Before approaching investors — or even before making a significant investment in product development — it is useful to check how many fundamental questions you can answer with evidence rather than assumptions.
A founder who can answer these questions does not necessarily have an investor-ready company. However, the answers provide a much stronger basis for deciding what to research, test, and build next.
Investors evaluate much more than the product itself. They look at the problem, market opportunity, customers, competition, business model, team, traction, and the evidence supporting the assumptions behind the company. For founders, understanding these areas early can make it easier to identify the biggest uncertainties and decide what needs to be validated before committing significant resources to development.
If raising capital is part of your plan, this thinking can also help you build a more purposeful MVP. Instead of trying to demonstrate as many features as possible, you can focus the first version on generating evidence of demand, usage, customer value, and commercial potential. This gives you a stronger foundation not only for future investor conversations, but also for deciding how — and whether — the product should develop further.
Investors typically evaluate the market opportunity, problem, target customers, business model, competition, traction, team, and the evidence supporting the startup’s key assumptions.
With limited financial data available, investors often focus on market potential, founder-market fit, early customer evidence, the strength of the business model, and the team’s ability to execute and learn quickly.
Not always. The expectations depend on the startup’s stage, industry, and type of investor. However, an MVP can provide valuable evidence of customer demand, usage, retention, and willingness to pay.
There is no single factor. Investors generally look for a combination of a meaningful problem, sufficient market opportunity, a credible team, a viable business model, and evidence that customers want the solution.
Start by validating the problem and target customer, researching the market and competition, defining key business assumptions, and collecting evidence that supports them. These findings can also help you plan a more focused first product.
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