With the year 2020 just around the corner, shopping and selling online is now nothing short of a commodity. Amazon, eBay...
Product Page Design – Best Practices and Examples to Boost Conversion Rates
- In this article, we’ll list out best practices that boost conversion rates and show their successful implementation in some of the biggest e-commerce websites out there.
1. Build Trust Through Reviews
Statistics don’t lie: including verified customer reviews is one of the most effective ways to improve sales.
In fact, product reviews displayed on product pages increased conversion rates by a whopping 270%, according to a Spiegel Research Center study. And there’s more, 92% of shoppers admit that product reviews are often detrimental to their decision to purchase.
Displaying reviews also increases transparency—customers can include potential downsides of a product in their review. Equipped with detailed product information and verified reviews, a prospecting customer can make an informed purchase decision.
On the flip side, a lack of reviews can cause one-third of customers to postpone their purchase until they do more research.
2. Include High-Quality Product Pictures
Customers can’t get a feel of a product when shopping online. That’s why you have let them see what they want in great detail. Remember, however, that merchant-provided photos of low quality can significantly decrease your chances to sell.
A Baymard usability study found that 56% of users explore product images before reading the description. Product images may as well be the most important product page content.
By showing customers high-quality pictures, you come off as having nothing to hide. Plus, you can highlight the best features of certain merchandise:
Multiple-angle, high-quality product images help customers make a purchase decision. Also, uploading “in scale” product photos give customers a real-life point of reference as to the product’s size, further increasing your chances to sell.
3. Invest in Trust Badges
Following a constant stream of data breach news, customers have become keenly aware of the importance of data security. Among the top reasons for cart abandonment, the lack of trust as to how customer credit card information is handled placed fifth:
To rest customers assured that their data is safe, it’s worth investing in a trust badge from a reputable and widely recognized data security company.
Trust seals are small branded badges that tell users whether a website is legitimate and whether it is safe to entrust an online store with customer data. Companies offering trust seals diligently scan a website for possible vulnerabilities. They also check whether SSL/TLS certificates are in place, ensuring secure transmission of customer credit card information.
A study conducted by Blue Fountain Media revealed that inserting a Verisign trust seal on a sign-up page resulted in a 42% increase in form completion.
4. Make the Page Light-Speed Fast
Customers expect fast load times. It has gotten to a point where even search engines penalize slow-loading websites.
With 6 seconds load time, the bounce rate increases to a mind-blowing 106%. Customers really don’t like waiting.
To test your product page and identify possible issues that slow it down, test it via a Google tool. Sometimes the culprit might be a cluttered website with too many redundant elements (files, pictures, broken links, etc.). Edit the product page so that it contains only the necessary elements from the customer point of view.
5. Don’t Let Out of Stock Mean Out of Luck
When a search engine redirects customers to an “out of stock” page, it’s almost always a “no-sale” visit. But not all is lost, even if you truly are out of stock. There are essentially two scenarios that can help you make a sale even when you’re out of stock.
Temporarily out of stock
If you’re expecting a reship relatively soon, you can allow a customer to make a purchase but be sure to include information about a possible delay in delivery on the product page. Remember, shopping online always involves a waiting period before the customer receives the goods. Take advantage of that.
Permanently out of stock
Sometimes a line of products is discontinued. It happens in every industry. But don’t let that ruin a possible sale. Since you know what a customer wants, suggest alternative products available in your online store or propose products with similar features and qualities.
Having a flourishing product page isn’t easy, and nine times out of ten, it ends with a failure. So imagining to have the best and most modern design doesn’t mean you will make the new Amazon. Following simple rules of best practices and be always accurate, it can help to be a successful entrepreneur. UX/UI Designer
6. Bring Core Features to Focus
After that captivating first sentence, get right down to the biggest features of the product to further emphasize on the strong side of the merchandise. Bringing the tangible benefits upfront also helps customers understand the product better, and fully grasp its features.
The nitty-gritty details such as size, weight, ingredients—if they aren’t what makes your product stand out—should be included later in the description.
7. Deliver for Mobile Customers
A one-second delay in load time for mobile devices can cause a 20% drop in conversion rates. And when you consider that an average mobile website takes as much as 15 seconds to load, you have a recipe for a disaster.
Mobile phones have become a go-to device for shopping online. It’s therefore paramount to build mobile product pages with flawless UX that facilitates sales. From intuitive navigation to a lack of clutter to fast load times, the mobile consumer expects flawless user experience. Faced with a bad one, 64% of shoppers are less likely to make another purchase from the same store.
It’s also worth looking at ways to make your e-commerce even more user-friendly. One such solution, currently very popular are Progressive Web Apps, which allow you to use mobile websites like a native app. There are studies that show that it definitely increases conversions on the site and user engagement.
8. Pay Attention to the Call-to-Action Button
When a customer is convinced about making a purchase, a call-to-action button should be clearly visible to prevent distraction—let the customer quickly add the product to the cart.
Structube’s product page is a by-the-book example of a successful CTA button: vibrant, large, and in contrast with other colors on the product page.
9. Write Detailed But Digestible Product Descriptions
Keep product descriptions detailed, but also make them easy on the eyes. It’s a common mistake to squeeze too much information in an effort to list out all the features and benefits. But this is more likely to confuse the customer. The description should be captivating, giving the customers essential information in a purchase-triggering form.
The recommended approach is to keep the above the fold product description neat and concise, only to reveal the full benefits below the fold.
Let’s look at how Garmin does it.
A branded product video included in the description can also help show the value proposition of the product to your customers.
In a video on the product page, Garmin gives the customers the essence of its newest series of watches—heavy-duty, rugged devices. Source: Garmin
10. Add Social Proof of Quality
It’s easier for shoppers to make a purchase if they can see other buyers already enjoying a product. Enabling customer-generated content (CGU) on product pages is one of the easiest ways to both promote your product and build trust with prospecting customers.
A survey made by Olapic found that 76% of customers trust user-generated content more than branded material.
You can also embed a “share” button to let customers easily share a product page with friends and family for feedback. To further increase trust and engagement, pair share buttons with the number of followers your brand has on popular social media platforms.
11. Sweep the Product Page Clean and Sleek
High-quality images, clear main features, and customizability options should be three main points of your product page (and of course the call-to-action button). By wary to put more—squeezing too much information on the product page and inserting longish, unformatted product descriptions can negatively impact your conversion rates.
Squeeze Out the Best of Your Product Pages
Numerous things can go wrong once your customers land on your product page. Don’t let all the effort and money put into bringing them there go to waste. By following the best practices used by major brands, you can optimize your product pages to increase conversion rates.
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